Returns & Exchanges

At Dalstrong, we stand behind the craftsmanship of our culinary tools with a 120-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our Elite Support Team or visit our online returns portal with your order number and email address to begin the process.

• 2.
  Prepare Your Package

  Carefully pack the items in their original Dalstrong packaging, ensuring all blade guards and accessories are included for safe transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the return, your refund or exchange will be processed within 5-7 business days.